Privacy Policy

Effective date: 1 May 2026
Last updated: 1 May 2026

This Privacy Policy explains how Great Leo Pty Ltd trading as Flowjo (“Flowjo”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you use:

flowjo.coach
the Flowjo website and public pages
the Flowjo app
the Flowjo Training Dojo
any account, membership, subscription, or gated area connected to Flowjo
training pages, coaching-related pages, scholarship forms, support forms, and contact forms
newsletters, editorial emails, and marketing emails sent by Flowjo, including from @flowjo.coach and @jamietoyne.com addresses

By using Flowjo, creating an account, subscribing to emails, purchasing a product or membership, applying for coaching or a scholarship, submitting a support request, or otherwise interacting with Flowjo, you acknowledge the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use Flowjo.

1. Who we are

Flowjo is operated by Great Leo Pty Ltd.

For privacy-related questions or requests, you can contact us at:

Email: legal@flowjo.coach

2. What information we collect

We may collect personal information you provide directly to us, as well as technical, account, and usage information collected automatically.

2.1 Information you provide directly

This may include:

your name
your email address
your account registration details
your account authentication information
messages you submit through contact forms
information submitted in scholarship, coaching, support, or general inquiries
information you submit when joining Flowjo Drops or any other email list
billing-related details required for purchases
information you choose to add to your profile or account
any other information you voluntarily provide through forms, applications, messages, or support requests

2.2 Account and membership information

If you create an account or use the Flowjo app or Flowjo Training Dojo, we may collect:

account details
membership status
access level
subscription status
billing status
current membership plan
next membership plan where applicable
course, training, or coaching access information
app activity and product usage information

2.3 Payment information

Payments and subscriptions are processed by Stripe. We do not store full card details on our own systems. We may receive limited information from Stripe, including:

payment confirmation
subscription status
renewal and cancellation status
billing country
limited transaction information

2.4 Marketing and CRM information

If you subscribe to emails, complete forms, or contact us, your information may be stored and managed through services we use to operate Flowjo, including:

Kit.com for newsletter and email marketing
Pipedrive for CRM, inquiry handling, and relationship management

2.5 Automatically collected information

When you use Flowjo, we may automatically collect information such as:

IP address
browser type
device type
operating system
approximate location based on IP
pages visited
referral source
on-site behaviour
session and usage data
cookie and analytics data

We may collect this information through cookies, analytics tools, and similar technologies, including Google Analytics.

3. How we use your information

We use personal information to:

operate, maintain, and improve Flowjo
create and manage user accounts
provide access to memberships, subscriptions, courses, coaching, and digital services
process payments, renewals, cancellations, downgrades, and related billing actions
send service emails, account notifications, and transactional updates
send newsletters, editorial content, and marketing emails where you have subscribed or otherwise permitted us to do so
respond to support messages, inquiries, applications, and requests
assess coaching and scholarship applications
improve site performance, product experience, and business operations
analyse traffic, usage, and engagement
prevent fraud, misuse, or unauthorised access
comply with legal obligations
protect our legal rights and business interests

4. Marketing emails

If you subscribe to Flowjo Drops or any other email communication, we may send you editorial content, updates, offers, marketing emails, and related communications from Flowjo, including from @flowjo.coach and @jamietoyne.com addresses.

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at legal@flowjo.coach.

5. Cookies and analytics

We use cookies and similar technologies to:

keep the site functioning properly
understand how visitors use the website and app
improve user experience
measure traffic and performance
support analytics and marketing measurement

We may use Google Analytics and similar tools for these purposes.

You can usually manage cookies through your browser settings. Disabling cookies may affect site functionality.

6. Third-party providers and tools

We may use third-party providers to help us operate Flowjo, including:

Stripe for payment processing and subscriptions
Kit.com for email marketing and newsletter delivery
Pipedrive for CRM and inquiry management
Google Analytics for website analytics
hosting, infrastructure, automation, media, scheduling, authentication, and support providers where relevant

If we enable third-party authentication options, including Google sign-in, we may receive limited account information from those providers as needed to create or manage your account.

These third-party services have their own terms and privacy practices, and we encourage you to review them.

7. Coaching, scholarship, contact, and support forms

If you submit a contact form, support request, scholarship application, coaching inquiry, or related form, we may use that information to:

review your request
assess fit or eligibility
contact you
manage follow-up communication
store your inquiry in our CRM or internal systems

Submitting a form does not guarantee acceptance, eligibility, access, scholarship approval, coaching placement, or any particular outcome.

8. App data and user content

If you use the Flowjo app or Flowjo Training Dojo, you may create or submit content such as goals, notes, metrics, reflections, responses, progress data, or other account-related content.

We may store and use this information to provide the service, personalise your experience, improve the product, maintain service functionality, and support your use of the platform.

9. How we share information

We do not sell your personal information.

We may share your information:

with trusted service providers who help us operate Flowjo
where required by law
where reasonably necessary to protect our legal rights, users, or business
with professional advisers such as lawyers, accountants, insurers, or auditors where reasonably necessary
in connection with a business restructure, sale, merger, or acquisition

10. International users

Flowjo may be accessed by people outside Australia. By using Flowjo, you understand that your information may be processed in Australia and in other countries where our service providers operate.

11. Data retention

We keep personal information for as long as reasonably necessary to:

provide the service
maintain account records
comply with legal, tax, and accounting obligations
resolve disputes
enforce our agreements
maintain legitimate business records

We may also retain archived or backup copies where reasonably necessary.

12. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Access, correction, deletion, and privacy requests

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law.

To make a privacy-related request, contact:

Email: legal@flowjo.coach

We may need to verify your identity before actioning your request.

14. Children

Flowjo is not intended for children under 18, and we do not knowingly collect personal information from children.

15. External links

Flowjo may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.

Your continued use of Flowjo after changes are posted means you acknowledge the updated Privacy Policy.

17. Contact

For privacy questions or requests, contact:

Great Leo Pty Ltd
Email: legal@flowjo.coach